Welcome to Trio Store. These terms and conditions apply to the entire site, with all its parts, and paragraphs. Your use of the site constitutes your agreement to all that is mentioned in all paragraphs of these terms and conditions. However, if you do not agree, you should not use the site from the beginning.
** The site has every right to amend, re-add, or add any paragraph whatsoever to these terms and conditions at any time necessary, and these updates are considered effective from the date of their inclusion on the site.
** By using the site, you agree to all the paragraphs, but if you do not agree with any of the paragraphs mentioned, you should not use the site in any way in order to eliminate any problems.
Therefore, you must read and read all the paragraphs mentioned to ensure that you agree to all of them, because if you make any purchase through the site, this means implicit approval of all of the following.
Terms and conditions of use of the website
Your use of the site means that you are 18 years of age or older, or that you are using the site under the supervision of a parent or responsible supervisor. We at Trio Store grant you non-transferable but revocable permission to use the site, and this is certainly in accordance with all of our terms and conditions stated on the site. This is certainly to ensure easy and secure purchases.
But if the site is used for any commercial purpose or by any third party, there are many completely different terms and conditions for that use. If you do not agree to any of the aforementioned paragraphs, we have all the rights to cancel your subscription without even informing you of that.
** All of the content listed on the site has been mentioned to tell you everything you should know, but as for the products listed on the site, we have no connection to their characteristics, but rather they are all within the jurisdiction of the suppliers responsible for them. Also, all opinions and comments included are the responsibility of customers and were made by them, and we have no connection to that.
** Some services on the site require more accurate data, whether about you or the addressee. Therefore, when you request or use one of these services, you must complete all the required data.
** It must be taken into account that every user of the site is fully responsible for maintaining his own password and for all operations that may take place through his personal account.
You should be informed that upon initial registration, you implicitly agree to receive promotional/advertising advertisements from us, but if you do not wish to receive such communications; You can click on the link at the bottom of those messages.
Data provided by customers
Any information that you provide and include on the site, which includes (questions, opinions, comments, and suggestions), is completely and exclusively our right. Likewise, when you submit any opinion or suggestion to us, we have the right to use that name that appears with us to respond to your suggestion/inquiry. Therefore, you must include the correct name and data in order to prevent correspondence with another person, because if this happens, we will cancel your order or not respond to your inquiry.
Also, once you complete the registration process on the site, you agree to receive electronic messages from us, which in turn helps you complete the purchases that you will make in the future. We must also inform you that you may be likely to receive special offers and messages from any of our suppliers.
You will also receive some promotional messages on your email; If you do not wish to receive more of these messages, you must click on the link at the bottom of those messages.
Also, if you would like us to delete your data from our database; You must send an email to our customer service.
Approval of purchases and pricing policy
It should be noted that some purchases may be canceled or not approved for some reasons; We also have the full right to cancel any purchase order at any time possible. Therefore, to avoid such situations, you must fulfill any request or any information requested at any time we send you a request to do so; The request for information may include sending a new phone number or writing the address more accurately.
Also to avoid any fraud using your credit/debit cards; We reserve all the rights to verify the accuracy of your payment details before completing the purchase of your order, and we must also verify the accuracy of your personal information provided by you.
These steps may be verifying personal identity, confirming place of residence, or even verifying banking information. Therefore, keep in mind that failure to answer this will automatically result in your order being canceled within 2 days.
Furthermore, we reserve the right to immediately cancel any purchase order where we suspect there is a risk of fraud on our customers' credit/debit cards.
It is also our obligation to provide the most accurate pricing information on the website to our customers, however, some errors may occur, which can be represented by these cases (cases where the price or stock of an item is not displayed correctly on the website).
However, in the event that a product is mispriced or is out of stock, we may contact you for instructions or to cancel your order. We also have the full right to refuse/cancel any potential orders whether the order has been confirmed or your credit card has been charged.
Trademarks, copyrights and distribution
All copyrights and intellectual property, whether registered or not, in our website (informational content, website design, accompanying texts, graphics, software, photos, videos, music) remain ours solely and exclusively.
The entire content of the site is under the protection of Egyptian copyright laws and all possible international agreements (All Rights Reserved).
Arbitration and dispute resolution
Any disputes or controversies arising in connection with these Terms and Conditions shall be settled and arbitrated by a single arbitrator appointed in accordance with the rules of the Cairo Regional Center for International Commercial Arbitration (CRCICA).
The arbitrator must also be a reliable, legally trained person who also has experience in the field of information technology and must be completely independent from both parties to the dispute. The place of arbitration must also be “Cairo, Egypt”; The language of arbitration proceedings must be English.
Also, regarding the final outcome of the ruling; It shall be binding on the parties and final and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Law No. 27 of 1994.
Despite all of the above, the site has the full right to protect intellectual property rights and confidential or other information with all forms of equity through the competent Egyptian courts.
Applicable law and jurisdictional matters
These terms and conditions apply in accordance with the applicable laws applicable in Egypt. Each party also hereby agrees to submit to the jurisdiction of the Egyptian courts and to waive any objections based on venue.
Cash back on purchase orders
If an order is returned and the payment method is “Cash on Delivery”, the customer will be eligible for a cash refund within 10 days; But after 10 days if the customer cannot be reached for 10 days, the money will be refunded via a purchase voucher and the customer cannot request it for cash.